Terms & Conditions
Last updated: March 2024 | Goeie Hoop Vervoer Spoeddiens (Pty) Ltd | Trading as YesJa Couriers
1. Introduction
These Terms and Conditions govern your use of the YesJa Couriers services and website (yesja.co.za), operated by Goeie Hoop Vervoer Spoeddiens (Pty) Ltd (Registration: 2020/232376/07), referred to as 'YesJa', 'we', 'us' or 'our'. By booking a service or using our website, you agree to these terms in full.
2. Services
YesJa provides courier, delivery and logistics services across South Africa. Services include same-day courier, overnight delivery, economy delivery, specialised transport (farming implements, motorcycles, tyres, canopies) and packaging materials. Services are subject to availability and operational constraints.
3. Booking and Quotes
All quotes provided online are estimates only. Final pricing is confirmed by our team prior to collection. Quotes are valid for 24 hours. YesJa reserves the right to amend pricing based on actual parcel dimensions, weight and delivery requirements.
4. Prohibited Items
The following items are strictly prohibited from being sent via YesJa: (a) Firearms, ammunition or weapons; (b) Illegal drugs or controlled substances; (c) Live animals or perishable food; (d) Hazardous, flammable or explosive materials; (e) Cash, coins, precious metals or gems; (f) Human remains or medical waste; (g) Counterfeit or pirated goods; (h) Any items prohibited by South African law. The sender is responsible for ensuring prohibited items are not included. YesJa accepts no liability for loss, damage or legal consequences arising from prohibited items.
5. Insurance and Liability
YesJa's fleet is insured up to R1,000,000 per vehicle. Liability for loss or damage to parcels is limited to the declared value of the parcel, subject to a maximum of R5,000 per parcel unless additional insurance is arranged. Claims must be lodged within 24 hours of delivery. YesJa is not liable for indirect, consequential or special damages.
6. Collection and Delivery
Collection and delivery times are estimates and not guaranteed, except for explicitly agreed same-day or time-specific services. YesJa is not liable for delays caused by weather, traffic, road closures, civil unrest, load shedding or other circumstances beyond our control. A signature or PIN confirmation is required upon delivery.
7. Packaging
The sender is responsible for adequate packaging to protect parcels during transit. YesJa accepts no liability for damage to inadequately packaged items. Please follow our packaging guidelines on the Packaging page.
8. Payment
Payment is due at the time of booking unless a business account has been approved. Business accounts are invoiced monthly (30-day terms). Late payment attracts interest at the prime rate plus 2%. YesJa reserves the right to suspend accounts with outstanding balances.
9. WhatsApp Service
YesJa's WhatsApp service is provided for customer service purposes only — tracking, quotes, bookings and service queries. It is not to be used for general chat or marketing. Abuse of the WhatsApp service may result in the number being blocked.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy and POPIA. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the Western Cape High Court, Cape Town.
12. Contact
For any queries regarding these Terms: Email: orders@ghvervoerspoeddiens.co.za | Tel: +27 (0)21 300 2511 | Address: 1 La Belle Road, Stikland, Cape Town, 7530