Privacy Policy
Last updated: March 2024 | Goeie Hoop Vervoer Spoeddiens (Pty) Ltd | Trading as YesJa Couriers
1. Introduction
YesJa Couriers, operated by Goeie Hoop Vervoer Spoeddiens (Pty) Ltd (Registration: 2020/232376/07), is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store and protect your personal data.
2. Information We Collect
We collect the following personal information when you use our services:
- Full name, phone number and email address
- Delivery and collection addresses
- Parcel details and delivery history
- Payment information (processed securely — we do not store card details)
- WhatsApp communication records
- Website usage data via cookies and analytics
3. How We Use Your Information
Your information is used to:
- Process and fulfil your courier bookings
- Provide real-time tracking updates
- Communicate with you about your deliveries
- Process payments and invoices
- Improve our services and website
- Comply with legal obligations
We do NOT use your WhatsApp or contact details for marketing purposes without your explicit consent.
4. Sharing of Information
We may share your personal information with:
- Our branch network for delivery purposes
- Third-party logistics providers (under strict confidentiality agreements)
- Our tracking software provider (CourierMate)
- Law enforcement when required by South African law
We never sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or damage. All data is stored on secured servers within South Africa.
6. Your Rights (POPIA)
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
7. Cookies
Our website uses cookies to improve your browsing experience. You may disable cookies in your browser settings, though this may affect some website functionality.
8. Contact
For any privacy-related queries, contact our Information Officer:
orders@ghvervoerspoeddiens.co.za
+27 (0)21 300 2511
1 La Belle Road, Stikland, Cape Town, 7530